Faulty defibrillator: users urged to check battery connection

People and organisations should check public access defibrillators for a technical fault, the Medicines and Healthcare products Regulatory Agency advised today.


People and organisations should check if they have the defibrillator model, LIFEPAK 1000 Automatic External Defibrillators (AED), because a technical fault with some of them means they may not deliver an electric shock to the heart to someone who is in cardiac arrest.

This issue could potentially affect all LIFEPAK 1000 devices. There are 10,068 devices in the UK.

  • These devices are available in public places such as schools, airports, football stadiums and leisure centres. They are often known as public access defibrillators (PAD) as they are intended to be used by anyone. They are also found in hospitals, clinics and ambulances. The manufacturer’s logo on the front cover may vary, displaying ‘Medtronic’ or ‘Physio-Control’.
  • The manufacturer, Physio-Control, has sent a safety alert to people with affected defibrillators with instructions for action. If you have not received an FSN from the manufacturer, please contact them directly. The Medicines and Healthcare products Regulatory Agency (MHRA) has issued a Medical Device Alert.

Further information:  Medecines and Healthcare products Regulatory Agency (MHRA)


If you have any questions please contact Physio-Control on 0808 258 0094.

  1. Customer support for Physio-Control: 0808 258 0094, option 4, 08:30 – 17:00, Monday – Friday
  2. For more information on the manufacturer Physio-Control please see link below:


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